How to handle unpleasant conversations in the office

No one likes to get bad news or give it. Keeping an unpleasant conversation is something you would probably avoid, as it negatively affects not only the recipient of the bad information but also you / yourself.

A recent Fractl study, involving about 1100 people, shows that the majority of working people are conducting at least one such conversation a week. Here’s what employees consider to be “unpleasant conversations” and the effect of them.

The most difficult topics for a conversation in the office

1. Payment: 33%

2. Inappropriate office behavior: 31%

3. Feedback for poor performance: 30%

4. Promotion: 23%

5. Sex: 19%

6. Separation: 17%

7. Family problems: 16%

8. Money: 16%

9. Health: 15%

10. Dismissal: 10% Effects of conflict

Study of CPP Inc. It shows that Americans spend an average of 2.8 hours a week in dealing with conflicts at work.

1. 33% of employees claim that the conflict escalates into a personal assault or even physical injury.

2. 22% admit that this leads to their illness and consequent absence from work.

3. 10% say that after such a conversation they make fatal errors in the workplace that even cost them projects

How to make such conversations without being burdened and constructive:

1. Be realistic, keep in mind that the person against you can be affected and not react well to the information you tell him.

2. Whatever you do, you have no control over the reaction of the other! You can just listen and respond to his emotions, showing him you understand.

3. It is important that you have such a conversation – the place can make it an idea more enjoyable.

4. Do not forget that a person needs time to grasp information, so give him this time.

5. Have sympathy, even if the other does not deserve it. Do not respond to verbal aggression with aggression.

6. Try to make a decision after you have reported the unpleasant news.


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